Parker & Sons is currently seeking a talented Administrative Assistant to join our team comprised of creative and energetic employees, who are dedicated to delivering the best vendor experience every day. Our Administrative Assistant will help with the day to day needs of our water department to support and assist in their success. We offer stability with a strong, large, ever-growing company that makes you feel like family!

Keeping you comfortable with expert heating, cooling, plumbing and electrical service Since 1974. Parker & Sons has been serving homeowners and businesses for over 50 years and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. Serving Maricopa, Pinal, and Gila Counties, Parker & Sons continues after all these years to maintain an A+ rating with the Better Business Bureau and even won the BBB Torch Award For Ethics (Twice!)

What's In It For Me?

• $22.00 to $24.00 Hourly 
• Flexible PTO Plan
• Health, Vision and Dental plans for you and your family to choose from
• 401K Retirement Plan with company match up to 30%
• Company Paid Life Insurance (1x Annual Salary)
• Short-Term and Long-Term Disability
• Special Program Options: FSA, EPA, Legal Services, and Identity Theft & UNUM insurance options
• Pet insurance
• Continuous Training for your Professional Development
• Work, life, balance - fun culture!

• Make outbound calls to confirm scheduled sales appointments
• Take inbound sales calls

      • Customers calling direct

      • Technician leads

• Schedule and dispatch sales calls in Service Titan
• Follow up on non-sold jobs
• Follow up on appointments that need to be rescheduled
• Handle sales related emails
• Weekly sales reporting
• Maintain sales consultant schedules

• The ideal person will: 

• Strong phone skills and can redirect - keep customers committed and engaged
• Can persuade potential customers mindset to allow for best sales practices- all necessary attendees, moving appointment window, be perceptive etc.
• Maintain a positive mindset when interacting with sales staff
• High School Diploma or Equivalent
• Ability to pass a background check and drug screen
• Strong computer skills, including Excel, Outlook, Word; can learn our windows-based Service Titan software
• Experience with Service Titan is a plus, but not required
• Superior written and verbal communication skills - assertive as well as easy-going, friendly demeanor that transfers through the phone to the customer
• Capable of functioning in a rapid-paced environment and prioritizing daily responsibilities
• Can communicate with a diverse customer base including customers, vendors and coworkers
• Must be comfortable making, taking & redirecting calls
• Must be a self-starter that is motivated and can work independently
• Must ensure customer reporting is completed with accuracy and detail
• Positive attitude & willingness to pitch in and help others
• Bi-lingual a plus, but not required
• Positive, customer centric attitude
• Work as part of our team to ensure a high level of customer satisfaction and to maintain the integrity of our organization’s reputation and culture

• Full Time position: Schedule Sunday-Thursday.
• Sunday Hours: 8:00AM-4:00PM.
• Monday-Thursday Hours: 10:00AM - 6:30PM.
• Other needs: Ability to pass background check and drug screening.

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.