Parker and Sons is currently seeking an HVAC Call-by-Call Supervisor! Join a stable, strong, ever-growing company that makes you feel like family!

The HVAC Call-by-Call Supervisor position will report to and work directly with HVAC Manager in the creation, delivery and monitoring of sales training, designed to provide the ultimate customer experience.

In exchange for your ability to inspire and motivate our team of technicians to achieve great success, you will receive:

• Salary will be 100% commission with a target yearly earning of 85k per year
• Comprehensive benefits
• 401K with company match
• Medical, Dental, Vision, Life, Disability & Legal Insurance Options
• 6 Paid Holidays
• PTO & Sick Time
• Company vehicle
• Company cell phone

Essential Duties & Responsibilities:

• Directly responsible for driving department revenue as well as technician sales growth
• Optimize lead performance across all departments
• Ensure customer satisfaction through promotion of the “triple-win”
• Learn, understand and implement the Parker and Sons Service System based on Nexstar
• Work hand-in-hand with dispatcher and Field Supervisor to maximize every job
• Facilitate twice a month team training on the Service System
• Conduct skills practice (role play) with the team
• Be able to demonstrate & model the Service System
• Track and monitor KPI’s of all techs assigned to you
• Monthly one-to-ones with every technician assigned to you
• Regular ride-along with technicians assigned to you
• Troubleshoot technician call-process and prescribe specific action items to address deficiencies
• Create performance improvement plans for under-performing technicians to be reviewed by
management
• Manage and perform Call-by-call duties with technicians to improve
performance
• Review curbside evaluation forms daily in Service Titan and provide feedback as needed
• Review options created by technicians daily and provide feedback as needed
• Regularly debrief with supervisor to be on the same page regarding individual technicians’
performance
• Collaborate with other call-by-call supervisors and management to come up with training
curriculum
• Be available for your team during your regular workdays including into the evening. Weekend
duty is required, but on a rotational basis

Minimum Qualifications:

• 3 years’ experience involved with the HVAC trades (being a Tech not required)
• Intimate knowledge (or willingness to gain this) of the Nexstar Service system
• 1 year experience coaching technicians
• High School Diploma or Equivalent
• Must be able to pass a background check and pre-employment drug test
HVAC Call-by-Call Supervisor Job Description (continued)
Additional Expectations:
• Be supportive of the HVAC Field Supervisors direction with technicians where applicable
• Review the dispatch board to ensure optimal job assignment and provide feedback to the dispatch
team when applicable
• Be available to assist dispatch with decisions regarding assigning the opportunities

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.