Parker & Sons is currently seeking an HVAC Install Dispatcher/Scheduler to join our team comprised of creative and energetic employees! Our HVAC Dispatcher/Scheduler plays an integral role in our department, as they ensure the organization and completion of all installation projects. The ideal candidate will have previous experience in dispatching and job assigning. They will also have general knowledge of HVAC products, a basic understanding of installation processes, and high attention to detail with the ability to multi-task

This position in the HVAC department is essential to the immediate and future success of Parker & Sons. The Dispatcher allows our customers to rest assure, Parker & Sons will be there to accommodate all their home care needs. Working alongside charismatic and enthusiastic employes, the work environment is warm and welcoming.

Keeping customers comfortable with expert heating, cooling, plumbing and electrical service Since 1974. Parker & Sons has been serving homeowners and businesses for over 50 years and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. Serving Maricopa, Pinal, and Gila Counties, Parker & Sons continues after all these years to maintain an A+ rating with the Better Business Bureau and even won the BBB Torch Award for Ethics (Twice!)

What's In It For Me?

• $22 to $25 dependent on experience
• Robust PTO Plan
• Health, Vision and Dental plans for you and your family to choose from
• 401K Retirement Plan with company match up to 30%
• Life Insurance, Short-Term and Long-Term Disability
• Special Program Options: FSA, EPA, Legal Services, and Identity Theft
• Continuous Training for your Professional Development
• Working in a dynamic, collaborative, and fun environment
• Coached and supported career growth

What Will I Do?

Schedule (Dispatch):

• Assign install teams to jobs each day (team layout).
  • Maximize efficiency for drive time & distance.
  • Maximize efficiency for overtime. (especially in the winter months).
  • Determine the correct installer for the job based on knowledge of skills to ensure a successful and efficient installation.
  • Rotate job type assignments based on difficulty of previous day’s work to maintain a balanced distribution to the individual installers.
  • Adjust daily schedules to accommodate PTO, meetings, training, and call outs.
• Communicate with leadership to identify possible strategy enhancements or crew deficiencies.
• Complete, maintain, and distribute Saturday Rotation schedule.

Follow ups:

• Receive emails regarding follow ups.
• Send follow ups to appropriate personal.

Data entry:

• Manage various report.
  • Damage
  • Deliveries
  • Etc.
• Manage truck assignments and changes to keep Service Titan up to date.

Additional Tasks:

• Work with Payroll to validate accurate hours (dispatch, arrive, complete).
• Monitor progress of jobs to notify customers and install teams of potential late arrivals or reschedules.

Do I Have What It Takes?

• Must have at least 2 years of dispatch experience
• Must have Excel or similar platform experience
• Typing minimum 30 WPM
• Remain seated for long periods of time in an office setting.
• Ability to lift 10lb on occasion.
• Ability to verbally communicate in person, writing, or over the phone.
• Ability to hear communication from customers, vendors and employees.
• Ability to transition between working stations.

Please note: This job description does not limit management's authority to allocate or reallocate duties and responsibilities to this position at any given time. It represents management's identification of essential functions and does not prohibit or constrain the tasks that may be delegated. The content of this job description is subject to modification at any time.

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.  The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.